Now Hiring - Automotive Service Appointment Coordinator/ BDC in Broomfield, CO

Automotive Service Appointment Coordinator/BDC

At Jaguar Land Rover Flatirons, we do things differently. We consistently adapt, grow, and progress as trend setters in the automotive industry. Because of this our TEAM are proud of where they work!

Jaguar Land Rover Flatirons is currently looking for a talented Service BDC Appointment Coordinator that aligns with our culture and acts with respect, intellect, integrity, and teamwork.

The Service Appointment Coordinator position focuses on increasing the service traffic of the dealership by handling inbound calls and making outbound calls to assist customers schedule appointments for the service department. The Coordinator acts as the essential communications link between the customer and the dealership.

Automotive Service Appointment Coordinator Responsibilities:

• Respond to inbound phone calls and customer visits to our state of the art store.
• Ensure that all inbound calls are handled in a timely and effective manner for the service

department and dealership.

• Perform outbound calls
• Be prepared, friendly, knowledgeable, and confident on every call
• Ensure all the appointments are set accordingly
• Deliver inquiries/messages intended for other service personnel and departments promptly
• Check email frequently and respond to inquiries immediately
• Commitment to remain informed about products
• Follow up with customers to ensure satisfaction and product referrals. You will be working in a

friendly, high energy team environment

• Other duties may be assigned as needed

Automotive Service Appointment Coordinator Required Skills:

• Automotive/Service knowledge and experience a must
• Prior experience in a call center, sales, retail, customer service and/or reception highly preferred.
• Excellent verbal/written communication skills
• Customer contact experience required
• Outgoing and patient personality with good customer relations ability
• Professional Personal Experience is a must
• Outgoing, enjoy helping people, and develop relationships easily
• Detail oriented, like proven processes, and are proficient with computers, emails, smartphones

and the web

• Persuasive, honest and like taking the initiative to get the job done
• A multi-tasker that can provide great customer service
• Must be at least 18 years of age and have a valid driver's license

Automotive Service Appointment Coordinator Benefits and Growth Opportunities:

• We offer great benefits including vacation & holidays, medical, dental, vision, 401(k) and more.
• We offer advancement opportunities within a large organization.
• We are an Equal Opportunity Employer.'

'Skills: * Computer literacy

• MS Office
• Data entry
• Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Location:

• One location

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• High stress tolerance -- thrives in a high-pressure environment

Job Types: Full-time, Temporary

Pay: $13.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Automotive: 1 year (Required)

Work Location: In person